|About the Book|
Todays savvy consumers know that if an organization fails to provide the quality of goods and services they expect, theres always another company that will welcome their business. The Dazzle Me formula for frontline customer service success willMoreTodays savvy consumers know that if an organization fails to provide the quality of goods and services they expect, theres always another company that will welcome their business. The Dazzle Me formula for frontline customer service success will help customer service reps develop the skills they need to serve todays customer.Customer service has become more sophisticated and demanding. Reps who provide only average service wont go very far. But those who have mastered the skills and techniques to deliver uncommonly good service will become especially valuable. Managers can use Dazzle Me to motivate their service reps by giving each of them a personal copy. It will guide both new and experienced customer service reps toward achieving success.Inspirational quotes, motivating cartoons, profiles, self-quizzes, Quick Tips, Dazzle Me solutions to customer service questions, and the Dazzle Me Take-Away in each chapter spell out exactly what reps need to know to help your company stand out from the rest -- in effect, how to go beyond just pleasing their customers to dazzling them insteadWhether its determining Whats so important about customer service?- learning to Know your customers- Dazzle Me will take reps beyond basic customer service skills to help stand out from the rest. The Dazzle Me 7-Step Formula shows reps how to:-- Be Fast. Responding quickly in person and on the telephone.-- Be Friendly. Attitude is everything.-- Be Flexible. Saying No is easy- what can you do for customers?-- Be Focused and Unflappable. Dont let angry customers get the best of you.-- Be a Fixer. How you handle a customers problem or complaintdetermine if he or she will do business with you again.-- Follow Up ... Follow Up ... Follow Up. Deliver on your promises. Keep in touch with customers.-- Have Fun With motivational quotes, tips, and techniques.